01
Captured
Your request is stored with a reference and a private status link.
DEW POINTMECHANICAL
Commercial & industrial serviceCall (604) 330-1008
SERVICE FRONT DOOR / DEW POINT MECHANICAL
When the system matters, the next step should be clear.
A direct path from operating condition to human follow-up. Choose the right handoff, give us the context we need, and keep a reference for what happens next.
One request record
Clear next action
Direct human fallback
REQUEST DESK
Where should we start?
Send the working context
The fastest useful action for this path is ready below.
THE CONNECTION LOOP
No silent handoffs.
The form is not the finish line. It creates a traceable request, keeps the next action visible, and gives you a direct way to reach service if the digital handoff needs help.
02
Reviewed
The intake is checked for urgency, site access, system context, and authorization.
03
Confirmed
Dew Point confirms the next action and timing before service is treated as scheduled.
Important: a request is not treated as scheduled until Dew Point confirms the timing with you.
Text service intake →CAPABILITIES
Built for the actual condition.
Service starts with the system, site, access, timing, and operating impact—not a generic category.
01
Mechanical service
Responsive and planned work for commercial and industrial systems.
02
Environmental control
Setpoints, ventilation, humidity, and conditions that affect performance.
03
Diagnostics
Evidence-led troubleshooting with a practical path to repair or escalation.
04
Project support
Scope, coordination, commissioning, and closeout support in active facilities.
READY WHEN YOU ARE
Give the request somewhere to go.
Start with the structured form, or use the direct service number when the condition cannot wait.